Policy

Welcome to SEN Nail Spa! 

At SEN Nail Spa, we aim to provide exceptional services while ensuring your comfort and satisfaction. Below are our policies designed to guide your experience with us. 

Our Commitment to You 

We strive to exceed your expectations in every service. If at any point you have concerns, please communicate openly with your nail technician before and during your service. It’s important to us that you leave feeling delighted and rejuvenated. 

Health and Safety 

To provide a safe environment for all our clients, please inform us of any medical conditions or allergies prior to your appointment. We reserve the right to decline service under the following circumstances: 

• Suspected contagious nail conditions 

• Open or infected wounds in the treatment area 

• Disruptive or disrespectful behavior 

Our spa is always monitored with digital video surveillance for everyone’s safety. 

Appointments 

We welcome you to make appointments in person, online, or by phone. We prioritize scheduled clients over walk-ins. If you need to cancel or run late, please contact us promptly. 

• A 10-minute grace period is allowed for tardiness. After this period, your appointment may be canceled. 

• The latest appointment times are as follows: 

• Two services (e.g., gel manicure and pedicure combo): 5:00 PM 

• One service (e.g., pedicure only): 6:00 PM 

• Note that hours may vary during holidays. We recommend customers check our website or follow us on social media for updates. 

Business Hours 

Please be advised that we may conduct staff training, meetings, or facility maintenance during our operating hours, which may result in earlier closure than scheduled without prior notice. 

We encourage our customers to confirm with the salon whether we can accommodate them if they arrive within 30 minutes before closing time. 

Pricing 

Our service prices are displayed on our website and in the spa. Prices may vary based on specific services, and we’re happy to provide a cost estimate upon request. 

Please note that prices are subject to change without prior notice. 

Payment Options 

We accept cash, credit/debit cards, Venmo and Zelle. 

Checks are not accepted. 

For gratuities, we encourage cash tips for our talented technicians, though tips can also be added via card. 

Satisfaction Guarantee 

We’re proud to offer a one-week guarantee on your nails. If they break or chip within this timeframe, we will repair them at no extra charge. After one week, additional charges may apply. Please note that no refunds or credits will be issued for broken, lifted, or infected nails based on severity. Any changes requested post-service will incur additional charges. 

This guarantee does not apply to regular polish, which may chip more quickly. 

Gift Certificates: Terms of Use 

Gift cards are an excellent way to treat yourself or a loved one! Please review the following terms regarding their use: 

The term “gift card” encompasses all purchased gift cards, promotional gift cards, gift certificates, coupons, vouchers, and other promotional forms. 

• Redemption: Gift cards must be used exclusively for services and products at SEN Nail Spa. They are available for in-person purchase only. 
  At any time, we may request ID information before redemption. 

• Expiration: Gift cards must be redeemed before their expiration date or within one year from the purchase date for purchased gift cards.  

• Non-Refundable: All gift cards are non-refundable and cannot be exchanged for cash.  
  Not all gift cards except purchased gift cards can be redeemed for gratuities.  

• Transferability: Gift cards may be given to others. 

• Handling: Please treat gift cards as cash; we are not responsible for lost or stolen cards. 

• Promotional Combinations: For any inquiries regarding the ability to combine promotional gifts, please check with the receptionist or refer to our policy terms before checking in. 

Privacy Policy: We Value Your Feedback 

We appreciate your business and want to hear from you! If you have any feedback or concerns, please reach out to SEN Nail Spa. Our team is dedicated to resolving any issues, and we are always here to assist you. 

Thank you for choosing SEN Nail Spa! We look forward to serving you.